Douala: CAMWATER launches special operation to enhance service reliability.

The special operation, launched Saturday, January 18, aims to ensure accurate billing and transparency. The technical teams of CAMWATER were deployed in some neigbourhoods of Douala to carry out this operation, which is part of the company’s efforts to strengthen trust in its services.

CAMWATER has reaffirmed its commitment to providing quality services to its subscribers, ensuring fair and transparent billing. The operation comes against the backdrop of persons complaining about unfair billing, which to an extent has been caused by fraudulent individuals in neighborhoods who act as water suppliers. 

In an effort to fix the issue, the officials of the water supply company in charge of the operation, emphasised that the collaboration of residents was essential to the success of this mission. Douala residents are invited to cooperate with the CAMWATER technical teams, allowing them access to their water meters and providing the necessary information to carry out the readings.

The special operation to verify water meter readings is a step forward for the reliability of CAMWATER’s services. According many, the company has demonstrated its commitment to providing quality services to its subscribers, so that they can be assured that their water meters are accurate and their billing is equitable.

The operation has been welcomed by the subscribers as it aims at improving the overall service delivery of the company. It is expected to have a positive impact on the company's reputation and customer satisfaction.

This article was first published in The Guardian Post Edition No:3347 of Thursday January 23, 2025