At gov’t Artificial Intelligence workshop: CNPS Director General showcases AI use in social security services.

The training was organised by the Ministry of Posts and Telecommunications on February 17 and 18, in Yaounde.

Minister Minette Libom Li Likeng presided the training which brought together members of government, heads of public institutions and experts. 

Focus was to examine the stakes of AI within public administrations. The training was part of efforts by the ministry to drill public sector stakeholders on best practices for data protection, digital trust and the regulation of AI in line with government guidelines on its responsible use. 

CNPS Director General used the training to present the institution’s vision under the sub-theme: “Responsible Artificial Intelligence in Cameroon: protecting the citizen, regulating uses and building digital trust.” 

Mekulu Mvondo’s presentation was structured around two pillars: instrumental or utilitarian AI and absorbent AI.

Explaining the practical application of what he described as utilitarian AI, Mekulu Mvondo clarified that beyond theoretical debates, AI has significantly strengthened CNPS operations. 

He detailed how performance-oriented AI tools have improved the management of insured persons’ data and enhanced fraud detection through intelligent algorithms capable of identifying inconsistencies in declarations and contributions.

According to him, the use of AI has also reduced processing times for files, enabling rights to be calculated in real time with greater accuracy. 

Mekulu Mvondo added that it has improved relations with users and provided support for strategic decision-making within the institution.

He said the developments have led to the establishment of a biometric facial recognition system and a platform for submitting documents required to maintain benefits. 

The CNPS Director General further cited the introduction of an automated system for processing and issuing official documents without the intermediation of CNPS staff, as well as an automatic response system for clients. 

He also highlighted the creation of an electronic services wallet accessible through the “MA CNPS A MOI” platform.

Turning to what he termed absorbent AI, which he said requires ethical supervision, the Director General underscored the importance of education and training in building what he described as an enhanced civic culture. 

He referred to potential links between Artificial Intelligence, quantum physics and ancestral African culture, framing the discussion within the broader need to adapt the education system to contemporary citizenship challenges.

Concluding his address, Mekulu Mvondo stated: “Artificial Intelligence compels us to think of a new social model, adapted to our realities and to our governmental vision.” According to CNPS, the minister commended the institution’s successful implementation of digital governance.

This article was first published in The Guardian Post Edition No:3713 of Tuesday February 24, 2026